Frequently Asked Questions

Unexpected high water usage (and the resulting high water bills) may indicate a leak. To check for a leak yourself, make sure all the water is turned off at your house, and then check the “low flow indicator” on your water meter to see if it is moving. The low flow indicator is usually a small dial, red or black triangle, or blue snow flake, that spins when very small amounts of water move through the meter.

If the indicator is moving, and every water faucet is turned off in your home, you may have a water leak. Some leaks are very small, so the indicator may move very slowly or intermittently.

You can also call us to perform a leak check: we provide one free leak check a year by a District field technician.

Whether you're having a new fence or deck built, removing an old tree stump, planting or removing a tree or bush, or anything involving digging into the ground more than a few inches, please DIAL 811 to request a FREE underground utility location BEFORE you dig. You can also request this service online at their website: washington811.com. We may also be able to provide you an "As-Built" drawing of your sewer system upon request. Request As-Builts.

Yes, customers are responsible for maintaining and repairing their private water and sewer systems. For water, this means the pipes that run between the water meter and your residence. For sewer, this typically means the pipes and junctions that run from the property line to your residence. Please call us if you have questions or need assistance.

All customers can turn their water off at the water meter. Most customers can also turn their water off by using their home’s shut-off valve, which is typically located in their garage.

Visit our DIY Repairs page for our winterization checklist (and a lot of other helpful information as well!)

If you want to request a field technician to respond to your property for service or an inspection, simply call our customer service representatives Monday through Friday, between the hours of 8:00 a.m. – 4:30 p.m. (except on Federal Holidays), at 425.337.3647.